Author: Kennedy Stevens
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12 Common Mistakes to Avoid When Doing NPS Surveys
Net Promoter Score (NPS) is one of the most widely used customer experience (CX) metrics. First developed by Bain & Company in 2003, it was designed to measure customer loyalty and the likelihood of customers recommending a company to others. Its simplicity, ease of use, and the correlation to success have made NPS a favorite…
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5 Key Strategies to Prevent Costly Mistakes In Running Your Vacation Rental Business
Running a vacation rental business can be highly profitable, but even small mistakes can lead to significant financial losses. From overpricing that drives potential guests away to booking mismanagement that leads to double reservations, missteps not only hurt profitability but also damage a vacation rental property’s reputation, making it harder to attract future guests. Avoiding…
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How AI is Transforming Outbound Sales Software — And What That Means for Growing Teams
Outbound sales has long been the engine behind business growth. It’s direct, proactive, and when done right, incredibly effective. But it’s also resource-intensive — especially for smaller teams juggling multiple priorities. Today, artificial intelligence is changing the game. Outbound sales software is getting smarter, faster, and more accessible. And that means businesses of all sizes…
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10 Top Enterprise Risk Management Trends In 2025
Organizations facing multifaceted challenges must navigate through technological disruptions, geopolitical tensions, climate crises, and workforce transformations simultaneously. As we move further into 2025, enterprise risk management approaches are undergoing dramatic evolution to address this heightened complexity. The convergence of digital, environmental, and societal factors has created risk profiles that traditional approaches simply cannot handle effectively.…
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How the Food Industry Benefits From Stainless Steel Equipment
The food industry demands high standards of hygiene, durability, and efficiency to ensure the safety and quality of products. Among the many materials used for processing and storage, stainless steel process equipment remains the industry standard due to its unmatched benefits. Whether for food production, storage, or handling, stainless steel is crucial in maintaining operational…
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Strategies To Reduce Risk In 2025
With increased tariffs, interest rates rising, high levels of inflation, and low consumer confidence, it would be very easy for a business owner to panic in 2025. This is one of the most challenging economic periods to operate in for a long while, and many businesses are finding it hard to stay afloat. This is…
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How Automation Is Transforming Business Efficiency
Introduction to Automation in Business Automation has emerged as a pivotal component of strategic business planning in the modern corporate environment. It accelerates processes and reduces human-induced errors, substantially improving operational efficiency. As each organization strives to outpace the competition, automating routine and repetitive tasks becomes an indispensable advantage, freeing up valuable resources and time.…
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5 Unique Ways to Win Over Your Competitor’s Customers
In today’s busy marketplace, attracting customers from rival businesses can make or break your success. However, it is something that requires creativity and strategic thinking. Winning over their supporters involves more than just offering lower prices. It’s about providing value, building relationships, and creating a memorable experience. In this article, we will discuss five unique…
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The Role of Waste Removal in Enhancing Your Corporate Social Responsibility (CSR) Strategy
In today’s business world, Corporate Social Responsibility (CSR) is vital to company operations. It reflects a company’s commitment to ethical practices, environmental sustainability, and social good. Waste removal is an often-overlooked but crucial component of any robust CSR strategy. Effective waste management helps a company comply with environmental regulations and demonstrates a proactive commitment to…
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Engineering-Led Innovation: How Technical Leaders Drive Disruptive Business Models
Innovation isn’t just a buzzword—it’s the engine that powers modern business success. Companies today don’t just compete on price or marketing muscle. They compete on ideas, breakthroughs, and the ability to turn complex technical solutions into compelling products and services. At the heart of this transformation are engineering leaders—visionaries who bridge technical expertise with strategic…